Return and refund policy
Return & Refund Policy
Last Updated: September 3, 2026
At Plus Value International, we value the trust our customers place in us when purchasing spiritual, healing, Vastu, Feng Shui, and wellness products. We carefully select, prepare, pack, and dispatch every order to ensure you receive your products in the best possible condition.
This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.
1. Return Eligibility
We accept return or replacement requests only for eligible products and genuine issues such as:
Product received damaged during transit
Wrong product received
Missing item from the order
Manufacturing defect
Product significantly different from the description provided on our website
Return requests must generally be raised within 7 days of delivery.
The product must be unused and returned in its original packaging, along with all applicable accessories, tags, invoices, certificates, and other materials supplied with the order.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
For verification, we may request:
Clear photographs of the product
Photographs of the outer packaging
Unboxing video, where available
Order number and delivery details
After reviewing the information, our team will determine the appropriate resolution, which may include replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
3. Spiritual & Energized Products
Certain spiritual products may be energized, blessed, customized, personalized, or prepared specifically according to a customer’s requirements.
Due to their personalized or spiritual nature, such products may not be eligible for return or refund once they have been prepared, energized, dispatched, or used.
This may include:
Energized crystals
Personalized Yantras
Customized spiritual remedies
Personalized Rudraksha products
Customized Vastu or Feng Shui products
Products prepared specifically for an individual
Products used in spiritual rituals or practices
Please carefully review the product information before placing your order.
4. Non-Returnable Products
The following products may not be eligible for return unless they arrive damaged, defective, or incorrect:
Personalized or customized products
Energized or spiritually prepared products
Products that have been used or worn
Products altered after delivery
Products damaged due to improper handling
Products marked as “Non-Returnable” or “Final Sale”
Gift cards or digital products, where applicable
Natural products such as crystals, stones, Rudraksha, wood, marble, and handcrafted items may have natural variations in colour, shape, texture, size, and appearance. Such natural variations are not considered defects.
5. Change of Mind
Returns are generally not accepted simply because a customer has changed their mind, selected the wrong product, or no longer requires the product.
We encourage customers to contact our support team before purchasing if they need assistance selecting a spiritual product.
6. Return Process
To request a return or replacement:
Contact our customer support within the applicable return period.
Provide your order number and reason for the request.
Share photographs or other information requested by our team.
Wait for confirmation of return eligibility.
If approved, follow the return instructions provided by our team.
Once the product is received, it may undergo a quality inspection.
After successful verification, the applicable replacement or refund will be processed.
Please do not send products back without receiving return approval from our team.
7. Refunds
If your refund request is approved, the refund will be processed after the returned product has been received and inspected.
For eligible prepaid orders, refunds will normally be issued to the original payment method.
For Cash on Delivery (COD) orders, the refund may be processed through bank transfer, UPI, or another suitable method after the required details are provided.
Refunds are generally processed within 5–10 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.
8. Replacement
Where a product is damaged, defective, or incorrectly supplied, our preferred resolution may be replacement with the same or an equivalent product, subject to availability.
If replacement is not possible, we may provide another appropriate resolution, such as store credit or an eligible refund.
9. Order Cancellation
Customers may request cancellation before the order has been processed or shipped.
Once an order has been processed, specially prepared, energized, customized, or shipped, cancellation may no longer be possible.
If a cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund procedure.
10. Return Shipping Charges
If the return is approved because we sent the wrong product or the product arrived damaged or defective, we may arrange or reimburse the applicable return shipping, subject to verification.
For other approved returns, any applicable return shipping charges may be borne by the customer.
11. Spiritual Product Disclaimer
Our spiritual products are intended to support personal spiritual, wellness, meditation, Vastu, Feng Shui, or related practices.
Any descriptions relating to energy, positivity, healing, prosperity, protection, or spiritual benefits represent the intended traditional or spiritual purpose of the products and should not be understood as a guarantee of a specific personal, financial, medical, or other outcome.
12. Fraudulent or Abusive Return Requests
We reserve the right to reject return or refund requests where there is evidence of misuse, product damage caused after delivery, repeated fraudulent claims, or violation of this policy.
13. Contact Us
If you have questions regarding returns, replacements, cancellations, or refunds, please contact our support team.
Plus Value International
WhatsApp: +91-XXXXXXXXXX
Email: info@yourwebsite.com
Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM
We are always happy to assist you and make your spiritual shopping experience simple, transparent, and trustworthy.
Thank you for choosing Plus Value International.